Payment and Loan Servicing.

Financing homeownership responsibly for diverse communities.
Laptop on a wooden desk displaying financial charts and graphs, with a coffee cup, pen, and mouse nearby.

Thank you for Choosing
Change Home Mortgage

Upon closing we will transfer the servicing of your loan to our subservicing partner Shellpoint Mortgage Servicing. Shellpoint handles all servicing activities including, but not limited to, collecting payments, remitting tax and/or insurance payments for escrowed loans, and general servicing inquiries. In the event your loan is sold or transfers to another servicer other than Shellpoint Mortgage Servicing, you will receive notification through the mail indicating where your payments should be made and who to contact for servicing related questions.
At Change Home Mortgage, we pride ourselves on providing extraordinary service to our clients. If you experience difficulty finding answers to your questions, please contact our corporate Loan Servicing team at (866) 860-2880 or servicing@changemtg.com so we can assist you. It’s what we are here for.
Go To Shellpoint

Payment & Loan Servicing Questions

Mortgage Clause Change Home Mortgage

c/o Shellpoint, LLC
‍Shellpoint Mortgage Servicing
P.O. Box 7050
Troy, MI 48007

Insurance Inquiries

To update or confirm your homeowners or flood insurance information, please contact our insurance center at ‍(877) 491-7277 or click here to submit updated insurance information.

Three Payment Options

1. Online

You will need your Shellpoint loan number as provided in your closing package to obtain online access. For questions, contact (800) 365-7107.

2. Phone

Call (800) 365-7107 to authorize immediate payment using funds from an account of your choosing.
8:00 AM – 10:00 pm EST Monday – Friday
8:00 AM – 3:00 PM EST Saturday

3. Mail

You may submit payments by mail to the address listed below:
Shellpoint Mortgage Servicing
PO Box 60535
City of Industry, CA 91716-0535

General Information

Goodbye Letter Address

Change Home Mortgage
C/O Shellpoint Mortgage Servicing
PO Box 7050
Troy, MI 48007-7050

Customer Support: (800) 365-7107

Overnight Letter Address

Change  Home Mortgage
C/O Shellpoint Mortgage Servicing
Attn: Payment Processing
55 Beattie Place, Suite 500, MS-501
Greenville, SC  29601

Hazard & Flood Insurance (Mortgage Clause)

Change Home Mortgage
C/O Shellpoint Mortgage Servicing
ISAOA/ATIMA
PO Box 7050
Troy, MI 48007-7050

Notices of Error (Information Request)

Change Home Mortgage
C/O Shellpoint Mortgage Servicing
PO Box 10826
Greenville, SC 29603-0826
ProductsBuyRefinanceHomeownership EducationYour Home Loan ToolkitARM HandbookFuture Homebuyers Program
Find An AdvisorBranchesContact UsPayment Center
AboutCareersPress
Change Lending, LLC dba Change Home Mortgage is a state-licensed mortgage lender, NMLS ID #1839. To verify licenses, visit www.nmlsconsumeraccess.org. Headquartered at 175 N Riverview Drive, Suite C, Anaheim, CA 92808. AZ: Arizona Mortgage Banker License #0925326; CA: Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act and California Financing Law; CO: Regulated by the Division of Real Estate; GA: Georgia Residential Mortgage Licensee #48010; MN: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4); NJ: Residential Mortgage Lender License – N.J. Department of Banking and Insurance; OH: Ohio Residential Mortgage Lending Certificate of Registration #RM.804654.000. RI: Rhode Island Licensed Lender #20224336LL; IL:MB.6761600, Division of Banking Illinois Dept of Financial and Professional Regulation; 555 West Monroe St, 5th Flr; Chicago,IL 6066, 1-888-473-4858; For other states, visit www.changemtg.com. All loans are subject to credit approval and acceptable collateral. Additional terms and conditions apply. Programs, rates, terms, and conditions may change without notice. Not all programs are available in all states. There is no guarantee that all borrowers will qualify. Restrictions may apply. This is not a commitment to lend. CHANGE LENDING, LLC AND ITS LOAN PRODUCTS ARE NOT SPONSORED OR ENDORSED OR BEING OFFERED BY THE U.S. TREASURY DEPARTMENT OR ANY OTHER GOVERNMENT AGENCY. © 2026. Change Lending, LLC. All rights reserved.